Move In Process
Welcome to your new home! To help make sure you have a great experience with us you’ll be working with one of our professional staff members.
Upon signing of the lease we require that you pay your agreed upon security deposit. Prior to move in you’ll also need to pay your first months rent. Both the security deposit and first months rent need to be paid at least 2 business days prior to your move in inspection via your Tenant Portal, otherwise you’ll need to pay in certified funds. We do not accept cash rent payments. In addition, if it is the 25th or later in the month, you’ll also need to pay rent for the second month you are living in the property.
Also you’ll need to upload evidence of renters insurance via the Tenant Portal.
You’ll need to transfer utilities into your name as per your lease. Please email these utility signup confirmations to [email protected].
We also recommend that you review the HOA rules and CC&Rs. These are also found on the Utilities and HOA Information page. If you do not see your particular neighborhood or if you have questions please reach out to the representative you are working with or email [email protected]
As your move in date approaches we will contact you to schedule a “Move In Inspection”. We will meet at the property and walk through together. The staff member who is doing the move in inspection will take take a lot of pictures and test various systems to ensure that everything is working as expected. They will also explain how to submit work orders and what is expected during semi annual inspections as well as will touch upon the move out process. They will verify HVAC filters to ensure the correct size and quality are delivered monthly to your home.
You will be given keys and, if applicable, garage remotes during the inspection. They will have you verify they work.
You’ll receive a link via email to view a copy of this inspection report in your Tenant Portal with a place to electronically initial that you have seen them and agree with the condition of the house.
The staff member walking through the house with you may ask you about renters insurance and transfer of utilities into your name,
Move Out Process
When you are ready to move out of your Cox Realty managed rental house there are several items to take note of. It is our goal to return 100% of your security deposit when you move out. However, that is not up to us, rather it is up to you. In your lease you agreed to surrender possession of your home back to us in as good condition as the you got it, less reasonable wear and tear, and reimburse us for any repairs or maintenance that may be necessary.
First, we require a 30-day written notice of the exact date that you will be vacating the property. This notice can be mailed to us, sent as a text message, or submitted via the Tenant Portal. As a courtesy after you give us notice we also ask that you call us so we can discuss and review this move out process.
Second, you will need to return the unit in the same condition you rented it in (reasonable wear and tear is understood). This means that you patch and touch up paint any holes, you have cleaned the unit (including washing down walls, cleaning windows, removing all personal belongings, cleaning the fridge (including changing fridge water filter), vacuuming and sweeping), changed air filter(s), replaced smoke alarm batteries and have had the carpets professionally cleaned. You have also pulled weeds and mowed the lawn, if applicable. We like to refer to this as “hotel room clean”. If you were checking into the house as a hotel room would that room be clean enough for you?
Third, you must leave utilities on in your name for at least 4-days after your last day in the unit. This is to allow time for the utility departments to get a final reading from you and then to switch them into the name of the owner, or new tenant.
Fourth, we will schedule a move out inspection where we will go through the unit with you, taking pictures and testing equipment. Please note that you are responsible for rent payments through the day of the move out inspection. After the inspection we will compare these with the pictures taken during the move in inspection.
Security Deposit Refund
It is our goal to return 100% of your security deposit when you move out. However, that is not up to us, rather it is up to you. In your lease you agreed to surrender possession of your home back to us in as good condition as the you got it, less reasonable wear and tear, and reimburse us for any repairs or maintenance that may be necessary. We do not mark up repair and maintenance costs to return properties back to rentable condition. The Common Move Out Damage, Cleaning, and Repair Costs outlined above are sample charges and the Move Out Checklist is a guide to assist you. You will be charged the actual costs charged by the various vendors if you do not return the condition back to us per the terms of your lease. Your security deposit refund check, along with an accounting of any charges, will be mailed within 30-days to the new address provided. If you do not provide a new address then it will be mailed to the property address.
Roomates? Please review our Roommate Policy and Procedures for additional information.
Please review your lease for penalties regarding breaking your lease.
Be aware that if you are breaking your lease with us (in other words you are moving out for any reason prior to the lease expiration date) you will be denied on future rental applications with us.